FAQs

WHERE DO YOU SHIP FROM?

sandalnew works very closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending products. This way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular products. Because of this, your order can be shipped anywhere from our warehouse in Asia, the US, etc. via our partnership with USPS.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed within 6 hours. After 6 hours, your order will be processed and we cannot make any changes. When this is completed, you will receive a Shipping Confirmation email. Please refer to our shipping policy here.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

Orders from the US: Delivery date and time are approximately 2-4 weeks from the shipping date (depending on how strict the Customs in your State are).

Orders from outside the US: Delivery date and time is approximately 4-6 weeks from the shipping date (depending on how strict the Customs in your country are).

RETURNS & EXCHANGES

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation. After 6 hours, we will not be able to issue a refund because your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. 

Should you need further support, feel free to contact us via support@sandalnew.com

What is the return policy?

If your product is damaged or defective, please kindly email us with the subject line “ Return: Damage or Defective item with your order number ” along with a photograph so we look into this matter further and reach the final solution as soon as possible.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

See more about our return policy here:  Returns Policy.

We do not refund shipping costs. Return shipping is to be paid by the Buyer.