2.1 Return & Refund commitment
The following commitments apply to all the purchases with (sandalnew.com):
Purchasing with (sandalnew) means that you have fully understood and agreed to all our policies and terms.
Any concern on returning the purchased product(s) that is sent to our support email address (firstname.lastname@example.org) within 5 days from the arrival date will be eligible for a return/refund consideration.
A return request email is required for every returned product and all the returned products without our prior permission will not be refunded.
All the shipping fees for the return/exchange of the product will be at your expense.
2.2. Return & Refund eligibility requirements
All the purchases will not be entitled to a return acceptance and/or a refund or a replacement excepting the following cases:
- The product has been flawed, blemished or damaged.
- You received an incorrect item (wrong size, wrong color,…).
- A part of your item is missing.
Restriction: We only accept returns that were confirmed and authorized by our Customer Service. Any other return without our prior acceptance will not be refunded.
In case of a return, the product(s) must be returned with its original packages, unused, including all the accessories attached. Customers will be responsible for the package in case it is lost in transit or is not in its original condition.
Once the returned item is delivered to our warehouse, we will check the product condition and inform you about the refund within 5 – 7 days from the arrival date. If the returned product is confirmed as new, its original packages, unused, including all the accessories attached, we will fully refund you the amount of your total order, excluding the return shipping fee.
2.3 Return required procedure
Our production and fulfillment department always commits the product will be shipped in perfect condition. However, there can be a mistake during our process that leads to your concern about the return. In such these cases, please follow all the instructions below:
- Every return must be initiated with a return request sent to our support email address (email@example.com) within 5 days from the arrival date of the package (the arrival date is defined as the date that shows the “delivered” status of the tracking number of your package). For each item, please send us your return reason along with evidence (photo, video,…) showing that the product is still in its original condition (new, unused) and the proof of purchase (shipping label).
- Once we receive your request, we will consider your request and you will be responded to in 24-48 hours by our Customer service officer.
- We are willing to assist you to complete the return process as long as you reply to our email. Therefore, if there is not any response from you in 5 days from the date you initiate your return request, your request will be permanently refused.
- After you receive our return confirmation, please return the package in 3 days. After returning the product, please send us the shipping label and the tracking number of your return as proof that you return in time.
2.4 Late or missing refund
Normally, we will complete a refund process in 5 – 7 days. However, the process may be delayed or failed due to a systematic error so if you have not received your money for 15 days, please check your bank account first.
If there is an error or late refund from the bank, please contact us via our support email (firstname.lastname@example.org) for further support.
If you would like to cancel your order, please make sure to email us at email@example.com within 6 hours from the purchasing time. Every cancellation request made later than 6 hours will not be accepted.
All the order information will be automatically printed in a shipping label as well as other process fees after you check out that cost us 10% of your total order so please be informed that this cost will be charged for your cancellation